FAQ

FAQ :

Do you offer free shipping * ?

  • FREE in Spain over 65 € or 4,17€  standard fee
  • We offer FREE shipping in EU for all the orders over 100 euros.
  • For the countries out of EU shipping fee a participation to the shipping fee is set at 15 euros.

Do you offer express shipping ?

  • Yes, express shipping are estimated to be delivered between 24h and 72h in EU. Once you purchased your product, the shipping methods would be display. (Note : We contract the shipment via a third part such as TNT,  DHL, UPS, etc...) 

From where can i order ?

  • We offer shipment to a variety of different countries, on the check-out page there is a drop-down menu which allows you to select the shipping country. If the desired shipping country cannot execute, we will inform you and refund you the same day. Some country cannot be delivered due to postal services or restrictions. 

    Please note for  orders shipped to an address outside the EU, the buyer may have to pay import duties and taxes upon the arrival of the package to the shipping address. The buyer will be responsible for payment of such import duties and taxes. It should be noted that PAUL JARREL has no control over these charges and, since these charges differ for different countries, PAUL JARREL cannot predict their amount. We kindly advise you to contact the local customs office for further information.

 

Where can i see the progress of my order ?

  • You will receive emails to keep you update.
  • You will also receive a tracking number from our transporteur.

How long it takes to received my order ?

  • EU :         3-7 working days estimated
  • Out EU :  7-9 working days estimated
  • Express : 1-3 workings days in EU estimated

Note : If you customised your watch, you need to add 7 to 10 days.

Can i send back my order ?

  • Yes, you have 14 days to send back your order. Contact us by email at info@paul-jarrel.com, we would be delighted to help you. Please read our return policy to make sure you are compliant with the procedures.

How long are the watches warranty ?

  • 2 years.The warranty covers the mechanism inside the watch. It doesn't apply if the damage has occurred as a result of a fall or a drop. Normal wear and tear due to use and aged is not covered. Also, please don't take it for a swim or hold it under water; this is also not covered by our warranty. 

Do you have promo code ?

  • We do not display promo code on our website. We offer time to time some special offer on our social media account, or via our newsletter, so stay connected :)
  • https://www.instagram.com/paul.jarrel/

Can i use a promo code ?

Yes unless we are already having sales such as summer sales where the discount are already big, it cannot be additional.